Returns & Exchanges
Due to the perishable nature of our artisanal teas and tisanes, we cannot accept returns on food products, but we are committed to ensuring you love every sip. If your order is damaged or incorrect, please reach out within 14 days of delivery for a full replacement or store credit.
Inspect Your Order
Upon arrival, please check your tea blends and accessories for any signs of transit damage or missing items.
Contact Support
Email our brewing experts at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach a photo of the damaged product or incorrect package to help our quality control team verify the claim.
Receive Resolution
Once approved, we will ship a fresh replacement at no cost to you or issue a store credit for future tea discoveries.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing